1. About This Policy

Aveling Antiques ("we," "us" and "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website or contact us about our antiques, collectibles or items you would like to sell.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and other contact details you provide.
• Information you include in an inquiry, including your preferences, questions and details or photographs of items you wish to buy or sell.
• Records of our communications and any related transactions.
• Technical information recorded by our website systems, such as your IP address, browser type, device information, pages visited and the date and time of your visit.

Please provide only information relevant to your inquiry. Do not send payment card numbers, passwords or sensitive identification documents through our contact form.

3. How We Use Your Information

We use personal information to:

• Respond to questions and follow up on your requests.
• Discuss item availability, condition, pricing and potential purchases.
• Records of our communications and any related transactions.
• Review items you offer for sale.
• Arrange agreed transactions and maintain related business records.
• Operate and secure our website, including investigating errors, spam or misuse.
• Meet legal obligations and address disputes.

We seek your consent before using your information for a new purpose, unless the law permits or requires otherwise.

4. Your Consent and Marketing Choices

When you submit an inquiry, we use the information you provide to respond and follow up on that inquiry.

Submitting our contact form does not automatically subscribe you to marketing emails. If you choose to receive promotional emails from us, you can unsubscribe using the instructions in those messages or by contacting us.

We do not require consent to optional marketing as a condition of responding to an inquiry or completing a purchase.

5. When We Share Information

We do not sell or rent your personal information.

We may share information with service providers that help us host and maintain our website, deliver form submissions, manage email or maintain business records. We require providers handling information on our behalf to protect it and use it only to provide their services, subject to applicable law.

We may also disclose information with your consent or where permitted or required by law, including to respond to lawful requests or investigate suspected fraud.

Depending on the providers involved, information may be stored or processed outside Canada. It may then be subject to local laws and lawful access by authorities in those locations. Contact us for information about our providers and processing locations.

6. Cookies and Embedded Services

Cookies are small files that websites can store on your device. Cookies and similar technologies can support website functions, security, visitor measurement and embedded content.

You can also manage cookies through your browser settings. Blocking some cookies may affect website functionality.

7. How Long We Keep Information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining required records and meeting legal obligations.

When information is no longer needed, we securely delete it, destroy it or make it anonymous, subject to applicable retention requirements.

8. How We Protect Information

We use safeguards appropriate to the sensitivity of the information we hold and limit access to people who need it for their work.

No method of internet transmission or electronic storage is completely secure. Please contact us if you believe information you provided has been compromised.

9. Your Privacy Choices and Rights

Subject to applicable law, you may request access to your personal information, ask us to correct inaccuracies or withdraw your consent to certain uses. You may also ask us to delete information we no longer need to retain.

We may need to verify your identity before responding. Legal or contractual requirements may limit what we can delete or how we can act on a request. We will explain any applicable limitations and respond within the time required by law.

If you have a concern, please contact us first. You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

10. External Websites and Social Media

Our website may link to external websites and social media platforms. Information you provide directly to those services is handled under their own privacy policies. Please review their policies before sharing personal information.

11. Updates to This Policy

We may update this policy as our practices or legal obligations change. The latest version will appear on this page withan updated date. Where required, we will notify you of material changes and obtain consent before applying new uses of your information.

12. Contact Us

For privacy questions, requests or complaints, contact:
Aveling Antiques
Mailing address: 9 Southdale Rd E, London, ON

You can also use our website's contact form and indicate that your message concerns privacy.